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Responsible Gambling

Heaps O Wins is committed to providing a safe, fair and enjoyable gaming experience. We take responsible gambling seriously and provide a range of tools and resources to help players stay in control.

Know Your Limits

Gambling should be an enjoyable form of entertainment, not a source of income or a way to solve financial problems. Set a budget before you play and stick to it. Only wager what you can afford to lose.

Signs of Problem Gambling

Be aware of the following warning signs:

  • Spending more time or money gambling than intended.
  • Chasing losses — trying to win back money that has been lost.
  • Gambling affecting your work, relationships or finances.
  • Feeling anxious, irritable or depressed when not gambling.
  • Lying to family or friends about gambling habits.
  • Borrowing money or selling possessions to fund gambling.

Tools Available at Heaps O Wins

  • Deposit Limits: Set daily, weekly or monthly deposit caps in your account settings.
  • Session Time Reminders: Receive alerts when you have been playing for an extended period.
  • Reality Checks: Regular on-screen notifications of your session time and net position.
  • Self-Exclusion: Request a temporary or permanent self-exclusion by contacting our support team via live chat or email.
  • Cool-Off Period: Temporarily suspend your account for 24 hours, 7 days or 30 days.

Getting Help

If you or someone you know is struggling with gambling-related harm, free, confidential support is available:

  • BeGambleAware.org — Free information and support.
  • Gambling Therapy — Global free service offering online support.
  • GamCare — National problem gambling charity (UK-based, international resources).
  • National Gambling Helpline (AU): 1800 858 858 — 24/7 free confidential support.
  • Lifeline Australia: 13 11 14 — General crisis support.

Protecting Minors

Heaps O Wins is strictly an adult platform. We do not permit any person under the age of 18 to register or play. If you believe a minor may have access to your account, contact us immediately and use parental control software such as Net Nanny or CYBERsitter.

Contact Support

To activate any of the responsible gambling tools or to request self-exclusion, contact our support team 24/7 via live chat or email. See our Contact page for details.